FAQ

1. Do the service fees vary for individuals and legal entities?

 Connection and subscription fees are equal and standart for individuals and legal entities.

2. How can a subscriber check his balance (money on balance)?

A subscriber can check his balance by calling 159 in IVR systeme, by "Presonal Cabinet" on the official site of company or by operator of Call service.

3. How can I pay for services?

You can pay via Internet -online, pay points, Customer Services and dealer points, as well as using payment cards.

4. How long does the connection to TV services takes?

Connection to the TV services is carried out under the contract. The subscriber leaves an application for connection, after for subscribers are appointing the time for connection. After signing the contract and implementing an appropriate fee the subscriber is connecting to the TV services.

5. I am currently a subscriber of the air cable television. Where should I apply in case of any problems?

In case of any problems in channels transmisson, you can call 159 (all calls are for free) or ask to our Customer Service Offices. Your request will be accepted and processed operatively.

6. Which terms are there for service fees and connection for legal entities?

Connection and subscription fees are equal and standart for individuals and legal entities.

7. How much is the technical maintenance costs?

The cost of technical service is 10 AZN. If the problem arise from company's side, the technical service is free of charge. In case of the arising of problem from subscriber's side the subscriber must pay the above mentioned amount for the technical maintenance.

8. How much does a subscriber pay to buy a new tuner and Cam Module if his old one is damaged?

The price of digital receiver is 80 AZN, CAM Module is 70 AZN.

9. Can a subcriber change the tariff package if he (she) wants?

The subscriber may canhge his (her) tariff package in any time if he (she) wants. In periods of campaigns subscriber may not change tariff package. 

10. How much finance must be on the balance of subscriber to change the tariff plan?

To change the tariff package the sucbscribers account should be the appropriate rate balance.