FAQ

1. When can the subscriber’s tariff be changed?

In order to check his tariff package, a subscriber must apply to our office with his identity card and his balance must be filled to the amount corresponding to the new tariff plan of the subscriber.

2. Where can the subscribers get the news about the company?

All news are available on www.connect.az, at online chat on site and 159 Subscribers Centre. Besides, subscribers may obtain informations on the company's social media accounts -: www.facebook.com/CONNECT.LTD/, www.facebook.com/nntvaz/, www.instagram.com/connect_azerbaijan/, www.instagram.com/nntv_azerbaijan/. Also news are published in media.

3. How can a subscriber check his balance (money on balance)?

A subscriber can check his balance by calling 159 in IVR systeme or by operator of this Call service.

4. Can a subscriber freeze his personal balance?

 If a subscriber wishes to suspend the fiber-optic service, he can apply to us in a written form. The balance freeze for 30 days is 3 AZN, for 60 days 6 AZN and for 90 days 10 AZN.

5. How can I pay for services?

You can pay via Internet, pay points, Customer Services and dealer points, as well as using payment cards.

6. What happens in case no service fee is paid upon completion of the calculation period?

In the absence of money on the user’s balance, the service suspends automatically and the account remains active within the next 22 days. If the user does not pay the fee within this period, the contract shall be terminated. Reconnection after the termination of the contract shall be paid. The fee for connection to services again is 5 AZN.

7. How long does the connection take once the contract is signed?

Connection is carried out within 3 (three) working days after conclusion of a contract.

8. Which documents are required from a subscriber?

For connection to the fiber-optik internet service of company subscriber with his (her) ID card should apply to the Dealer and Customer Service Offices, or call to 159 Subscriber Service and make inquiry. Subscriber for connetcion may apply also to www.connect.az site.

9. When does the calculation period start?

The monthly subscription fee shall be calculated from the day of signing the delivery and acceptance certificate and activation of the service. The calculation period for the indicated service is 1 month.

10. What does FTTB mean?

 FTTB (Fiber To The Building) means laying a fiber-optic cable to a building. Simply saying, optic fiber is laid from the center of our network to your building and then is distributed among aparments through Ethernet (using special cables).