In order to check his tariff package, a subscriber must apply to our office with his identity card and his balance must be filled to the amount corresponding to the new tariff plan of the subscriber.
All news are available on www.connect.az, at online chat on site and 159 Subscribers Centre. Besides, subscribers may obtain informations on the company's in social media accounts like in facebook, twitter, instagram, google+, youtube, linkedin. Also news are publishing in media outlets.
A subscriber can check his balance by calling 159 in IVR systeme or by operator of this Call service.
If a subscriber wishes to suspend the fiber-optic service, he can apply to us in a written form. The maximal term of freezing a balance is 2 months and the cost of freezing is AZN 3 per month
You can pay via Internet, pay points, Customer Services and dealer points, as well as using payment cards.
In the absence of money on the user’s balance, the internet speed drops to 64 Kb/sec and the calculation is made by a standard tariff within 7 days. If no payment is made in those seven days, the service suspends automatically and the account remains active within the next 15 days. If the user does not pay the fee within this period, the contract shall be terminated. Reconnection after the termination of the contract shall be paid. The fee for connection to the services again is 5 AZN.
Connection is carried out within 3 (three) working days after conclusion of a contract.
For connection to the fiber-optik internet service of company subscriber with his (her) ID card should apply to the Dealer and Customer Service Offices, or call to 159 Subscriber Service and make inquiry. Subscriber for connetcion may apply also to www.connect.az site.
The monthly subscription fee shall be calculated from the day of signing the delivery and acceptance certificate and activation of the service. The calculation period for the indicated service is 30 calendar days.
FTTB (Fiber To The Building) means laying a fiber-optic cable to a building. Simply saying, optic fiber is laid from the center of our network to your building and then is distributed among aparments through Ethernet (using special cables).
Monthly subscription fee
|Choose a channel package||Number of TV services|
|110 TV channels|
|143 TV channel|
|127 TV channels|
|Choose your speed||Speed (Mbit/sec)|
|Monthly amount||0 AZN|
|Discount price||0 AZN|