The provider is not responsible for the quality of subscriber’s telephone line. The subscriber must repair the telephone line either at his expense or via the ATS.
You can pay via Internet, pay points, Customer Services and POS terminals there, dealer points, as well as using payment cards.
In order to check his tariff package, a subscriber must apply to Dealer or Customer Office with his identity card and his balance must be filled to the amount corresponding to the new tariff plan of the subscriber.
- Dynamic IP (changeable address) and Static IP (unchangeable address)
Static IP is an unchangeable address and the monthly subscription fee is AZN 5.
A subscriber can check his/her balance on personal cabinet, by calling Subscriber Service 159 in İVR system, or by operator of this Call service.
If a subscriber wishes to suspend the ADSL internet service, he (she) must apply to Dealer or Customer Services Offices in a written form. The maximal term of freezing a balance is 2 months and the cost of freezing is AZN 3 per month.
In the absence of money on the user’s balance, the internet speed drops to 64 Kb/sec and the calculation is made by a standard tariff within 7 days. If no payment is made in those seven days, the service suspends automatically and the account remains active within the next 15 days. If the user does not pay the fee within this period, the contract shall be terminated. Reconnection after the termination of the contract shall be paid. The fee for connection to services again is 5 AZN.
Connection is provided within 7 (seven) working days after conclusion of a contract.
Subscriber’s identity card, as well as an identity card or a copy of it of a person in whose name the telephone number is registered.
Monthly subscription fee
|Choose a channel package||Number of TV services|
|110 TV channels|
|143 TV channel|
|127 TV channels|
|Choose your speed||Speed (Mbit/sec)|
|Monthly amount||0 AZN|
|Discount price||0 AZN|